Terms of sale
TERMS OF SALE
These terms govern every order placed on www.williamwohler.fr. By confirming your order, you accept them without reservation. They apply to consumers within the meaning of the French Consumer Code.
In force as of 19 July 2026
CONTENTS
01
The seller
The products are sold by SABIR Abdellah, a sole trader operating under the trading name WILLIAM WOHLER, 204 avenue de Colmar, Le Mathis, 67100 Strasbourg, France, registered with the Strasbourg Companies Register (RCS) under number 852 903 574.
Contact: contact@williamwohler.fr — +33 6 35 03 82 35. Full legal information is set out on the dedicated page of this website.
02
The products
We sell watches and fashion accessories. Each product page sets out the essential characteristics: materials, case dimensions, movement type, glass, strap and water resistance.
Photographs are as faithful as possible but cannot constitute a contractual commitment as to the exact shade, which may vary depending on your screen.
Our products are offered subject to available stock. Should an item prove unavailable after your order, you will be informed and refunded in full.
03
Prices
Prices are shown in euros, all taxes included, excluding delivery costs. VAT not applicable, Article 293 B of the French General Tax Code.
Delivery costs are shown before final confirmation of the order. For deliveries outside the European Union, customs duties and import taxes are calculated and settled at the time of payment: no additional charge will be requested from you on delivery.
We reserve the right to change our prices at any time. Products are invoiced at the rate in force at the time the order is confirmed.
04
Ordering
You select your items, check the contents of your basket, enter your delivery details and then confirm your payment. This final step constitutes acceptance of these terms and forms the contract of sale.
A confirmation email summarising your order is sent to you. We reserve the right to cancel any order that appears abnormal or fraudulent.
05
Payment
Payment is made in full at the time of ordering, by bank card, digital wallet or instalment payment solution, according to the methods offered at checkout.
Transactions are processed by a secure payment provider. Your bank details never pass through our servers and are not retained by us.
06
Delivery
Orders are shipped from France. Indicative timeframes by destination are set out in our shipping policy:
| France | 2 to 3 business days — Express: 1 day |
| Western and Northern Europe | 3 to 5 business days |
| Central and Eastern Europe | 5 to 7 business days |
| United Kingdom | 3 to 5 business days |
| North America, the Maghreb and the Gulf | 2 to 7 business days by express |
These timeframes run from dispatch and include neither weekends nor public holidays. A tracking number is provided to you as soon as the parcel is handed over to the carrier.
In the event of a delay, please contact us: we will take the matter up with the carrier. The risk of loss or damage passes to you upon physical delivery of the parcel.
07
Right of withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have fourteen days from receipt of your order to exercise your right of withdrawal, without having to give reasons or incur any penalty.
To exercise it, inform us of your decision by email at contact@williamwohler.fr before the deadline expires. Return costs remain payable by you, unless the product is defective or does not conform.
The product must be returned complete, in its original packaging and in a condition allowing it to be resold.
08
Returns and refunds
Once the returned product has been received and checked, the refund is issued to the payment method used for the order, within a maximum of fourteen days.
Detailed arrangements are set out in our refund policy, accessible from the footer.
09
Statutory guarantees
Independently of any commercial warranty, we remain bound by:
The statutory guarantee of conformity — Articles L217-3 et seq. of the French Consumer Code. You have two years from delivery of the goods to bring a claim, and may choose between repair and replacement, subject to the cost conditions laid down by law.
The guarantee against latent defects — Articles 1641 et seq. of the French Civil Code. You have two years from discovery of the defect, and may choose between rescission of the sale and a reduction in price.
10
Commercial warranty
Each watch additionally benefits from a twenty-four month commercial warranty covering manufacturing defects of the movement, case and glass.
Excluded are batteries, straps and fastenings, damage resulting from an accident or mishandling, water ingress beyond the stated degree of resistance, and tarnishing. Full details are set out on our Warranty page.
This warranty is in addition to the statutory guarantees and in no way replaces them.
11
Personal data
The data collected when you place your order is necessary for processing and tracking it. The purposes, retention periods and rights available to you are set out in our privacy policy.
12
Disputes and applicable law
These terms are governed by French law.
In the event of a dispute, we invite you to contact us so that an amicable solution can be sought. Failing that, you may use a consumer mediator free of charge, or refer the matter to the European online dispute resolution platform: ec.europa.eu/consumers/odr
The French courts remain competent. As a consumer, you retain the option of bringing proceedings before the court of your place of residence.
The French version of these terms is the binding version; this English translation is provided for information only.