Refund policy
RETURNS AND REFUNDS
01
Refund period
From the moment you receive your order, you have 14 days to request a refund. If 14 days have passed since delivery, no prior contact with WILLIAM WOHLER is required. In addition, the product itself must be in its original packaging with its stickers and protective labels intact. It must be in its new condition, exactly as received.
Should a product be delivered that was not ordered, or should a product arrive damaged or incomplete, the buyer is required to inform WILLIAM WOHLER.
02
Refunds (where applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also inform you whether your refund has been approved or declined.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
03
Late or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at the following address: contact@williamwohler.fr
04
Returning your order
To return your product, send it by post to
WILLIAM WOHLER
28 avenue Bertrand Barère,
65000 Tarbes,
France
Returns are free. Write to us and we will send you a prepaid return label.
Depending on where you live, the time it takes for your returned product to reach us may vary.
If you are shipping an item worth more than €75, consider using a trackable shipping service or taking out shipping insurance. We cannot guarantee that we will receive your returned item.
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