FAQ

We ship from France. Standard delivery is free throughout Europe, and express shipping is available to North America, the Maghreb, and the Gulf.

Free standard delivery covers France, Western and Northern Europe, the United Kingdom, and Central and Eastern Europe.

For North America (USA, Canada, Mexico) as well as the Maghreb and the Gulf, only express delivery is available: €14.90 for North America, €39 for the Maghreb and the Gulf, within 2 to 7 working days.

Available destinations are automatically displayed when you enter your address.

Your order will be shipped within 24 business hours after payment validation. Orders placed after 11 AM will be shipped the next business day.

Once shipped, please allow for the following delivery times: France 2 to 3 business days · Western & Northern Europe and United Kingdom 3 to 5 days · Central & Eastern Europe 5 to 7 days.

Express delivery is available as an option: €9 in France (1 day), €14.90 in Europe and the United Kingdom (1 to 2 days).

Once your order has been shipped, you will receive a confirmation email with a tracking link that allows you to check the status of the shipment. If you click on the button in the email, you will see the current delivery status. In some cases, it may take up to 48 hours for the information to be updated.

If, after 48 hours, your package does not appear to be moving and the tracking has not been updated, please contact our customer service department.

You have 14 days from receipt to request a refund, without having to provide a reason. The watch must be returned complete, unworn, in its original packaging with the protective tags intact.

Please note that we do not offer direct exchanges.

Please also note that the product must be in its original packaging, with all protective stickers and labels intact. It must remain in the new condition in which it was received.

First, write to us using the contact form, providing your order number: we will send you a prepaid return label. Returns are free.

The return address is: WILLIAM WOHLER, 28 avenue Bertrand Barère, 65000 Tarbes, France.

Do not ship anything before receiving our label: a package sent without it will delay your refund.

Returns are free: we provide a prepaid label, so you don't pay anything upfront. If you chose express delivery for the initial shipment, this surcharge is not refunded — standard delivery, however, was already free.

Each watch is guaranteed for 24 months from the date of purchase. The warranty covers manufacturing defects in the movement, case, and glass. Batteries, straps, and buckles are excluded, as is damage due to shock or mishandling. Details can be found on our Warranty page.

Contact us using the contact form with your order number and a photo of the problem. We will get back to you within 24 to 48 business hours.

316L stainless steel case, Japanese quartz movement, 3 ATM water resistance. Men's models measure 41 mm, women's models 36 mm. Each model is designed in France. Exact specifications can be found on each watch's product page, under the Details tab.

Yes, all our watch straps are interchangeable. Switching from leather to Milanese mesh is enough to completely change the character of the watch. The lug width is indicated on each product page: please check it before purchasing a strap.

3 ATM water resistance withstands splashes and rain, but not immersion: avoid showering, swimming, and the sea. Never operate the crown when the watch is wet.

Battery replacement can be done by any watchmaker. Expect several years of battery life. As a wear part, the battery is not covered by the warranty.