Shipping Policy
WILLIAMWOHLER offers free shipping throughout Europe which can be selected when choosing the shipping address.
Express shipping is available at an additional cost.
After your payment is verified, processing and shipping your order can take up to 24 hours. Please note that this timeframe does not include weekends and holidays. Any purchases made after 11 AM will not be shipped until the next business day. If you place an order after 11 AM on a Friday, it will likely be shipped the following Monday.
Please note that while standard delivery is entirely free, you may be subject to other charges such as VAT, duties, or customs fees, which are imposed when the package arrives in the destination country. WILLIAMWOHLER has no control over these charges and, as they vary from country to country, WILLIAMWOHLER cannot predict their amount. We advise you to contact your local customs office for further information.
WILLIAMWOHLER offers shipping for all products to all countries that can be selected when entering the delivery address.
Although we do our best to ensure worldwide shipping, our delivery agent does not currently serve the following destinations:
Argentina - Bouvet Island - Christmas Island - Crimea - Cuba - Heard Island - Iran - Libya - McDonald Island - North Korea - Somalia - Sudan - Syria - Turkmenistan
In addition, our delivery agent may not be able to serve certain countries, cities or regions.
Our delivery time depends on your country and the shipping method you have chosen. To find out more about the delivery time for your country, please visit our "Delivery time" page.
When your order is shipped, you will receive a confirmation email containing a tracking link that allows you to track the status of the shipment. If you click on the button in the email, you will see the current delivery status. In some cases, it may take up to 48 hours for the information to be updated.
If, after 48 hours, your parcel does not appear to be moving and the tracking is not updated, please contact our customer service.
Returns & Exchanges
If you are not satisfied with the product and wish to exchange it, you are welcome to do so. We will refund the full value of your product. In order for you to receive the desired product as soon as possible, we kindly ask you to make a new purchase at your convenience.
Please note that we do not offer direct exchanges.
Please also note that the product must be in its original packaging, with all protective stickers and tags intact. It must remain in the new condition in which it was received.
Return your order to us via our UPS carrier, you must send your product to: 204 avenue de Colmar, 67100 Strasbourg, France
Unfortunately, shipping fees are non-refundable.
For more information, please see our Privacy Policy page.
Do you have any other questions?